Monroe County Hospital Case Study

Monroe County Hospital Case Study

Question One

In the spirit of tremendous improvements, Monroe County Hospital embarked on a journey towards high performance. Sponsored by the hospital’s CEO, the project was initiated at the begging of 2019 and ended in December 2019. During the project, several stages were involved to improve the general performance of the hospital. The first stage was the definition of the problem (Chasitie et al., 2021). Among the major issues stated include increased wait times, low ED volume, and an increase in the number of patients who left without treatment (LWOT). These decreased patients’ access to care within the community and unfavorably affected the hospital’s revenues. The next stage was to measure the current state of performance. The team chose patient satisfaction scores and monthly LWOT rates as the main indicators of performance. They had a target of achieving higher patient satisfaction scores and fewer LWOT rates every month. From the measurements, the hospital’s LWOT scores only met the 47% goal and patient satisfaction scores met only 20% of the goal.

The third stage was to analyze the data. A high-level process map was used to analyze the current state while SIPOC was used to identify the inputs, suppliers, outputs, process, and customers of the ED process. The fourth stage was to improve the noted issues which involved engaging the physicians in the emergency department to conclude an operational assessment associated with the flow of the department. The last stage is to control the improvements and changes through data tracking, internal audits, and direct communication strategies.

Question 2

Connecting operational improvements with long-term business strategy will help the hospital to come up with an effective plan that will ensure the organization is focused on the actions and issues at hand. It also allows the project managers to manage and think strategically, to formulate action plans and objectives that mesh with their goals. Nonetheless, linking the improvements to strategies allows them to continually measure results from the performance process and find out where changes are needed (Yuliansyah, Gurd & Mohamed, 2017). Without operational improvements, operations can continue without achieving measurable results. Operational improvements help in guiding the implemented strategies in a direction that will lead to meaningful results. successfully linking the two aspects is a prerequisite to effective project performance. Nonetheless, linking improvements and strategies can assist in pinpointing areas with issues and focusing on actions that will lead to the best impact on the overall performance of the project. This will enable the project managers to communicate performance expectations and what is needed for effective achievements.

Question 3

Organization numbers indicate how well an organization is performing and assessing organizational performance is critical in strategic management. I agree that leaders must measure, know and track their organization’s numbers to understand the metrics along which they can gauge their organization. Most leaders measure and monitor numbers such as stock prices, profits, and sales to gain an understanding of how well their organizations are competitive in the market and predict future results (Taouab & Issor, 2019). They are also needed to analyze if the organization is doing well in performance. Different referents and measures can be used to measure how the organization is functioning. While measuring an organization’s numbers leaders can create performance targets for their organizations. Measuring and monitoring organization numbers also helps leaders to measure performance on various levels such as individual-level performance, team level, and structural level performances. This will also help them compare their performances with other organizations and come up with effective strategies to become more competitive.























Chasitie, W., Casey, F., Lorraine, S., Hershel, K., & Casey, B. (2021). Case Study. Industrial and Systems Engineering at Work; Norcross, 53(5), 48-51.

Taouab, O., & Issor, Z. (2019). Firm performance: Definition and measurement models. European Scientific Journal15(1), 93-106.

Yuliansyah, Y., Gurd, B., & Mohamed, N. (2017). The significance of business strategy in improving organizational performance. Humanomics 33(1), 56-74.

Homework Essay Paper Writers
Calculate your order
Pages (550 words)
Approximate price: -

Why Choose Us

Top Quality and Well-Researched Papers

Top Quality and Well-Researched Papers

We always confirm that writers follow all of your instructions precisely. you'll choose your academic level: highschool, college/university or professional, Your order will be assigned to a writer who possesses a respective degree.

Highly Experienced Paper Writers

Highly Experienced Paper Writers

Our team of professional academic writers has years of vast experience in academic writing, research, and formatting. So you can always be sure that your project is in safe hands.

Free Revisions Essay Writing

Free Unlimited Revisions

If you believe we missed something, feel free to send your order for a free revision. After receipt of the final document, You have 10 days to submit the order for review. A revision can be submitted by logging into your personal account or by contacting our support team.

Timely Assignment Delivery

Timely Delivery and 100% Money-Back-Guarantee

We ensure that all papers are always delivered on the expected time. In any case, if we require more time to polish your paper, we may contact you regarding the deadline extension. In case you are not in a position to allocate additional time, a 100% order refund is guaranteed.

Plagiarism free custom writing

Plagiarism free & Confidential

As part of our quality assurance process, we use several writing tools and checks to ensure that all documents you receive are 100% unique and original.Each paper undergoes careful review by our editors to deliver plagiarism free essays. We also guarantee maximum confidentiality in all of our services.

Real time chat essay writer

Real time online chat with your writer

Our writers and support agents are available 24 hours a day 7 days a week to assist you. We are committed to providing you with top-notch customer experience. Chat with us anytime.

Try it now!

Calculate the price of your order

Total price:

How it works?

Get your paper done in these simple steps

give essay topic

Give your requirements

Fill in the order form and tell us about your assignment, instructions and deadline

pay for essay

Proceed with the payment

Choose your preferred payment method and the writer will start writing your custom paper.

download custom essay

Download the final file

Once your high quality custom paper is ready, we will email it to you.

Our Paper Writing Services

We are here to ensure you dont get stuck with your coursework and assignments. Focus on your hobbies and enjoy some quality leisure time as we write your paper. You can trust our kinds of writing services.

essay writing service essay helper


Essay Writing Service

Stuck with an essay assignment? Making an admission application? We specialize in writing high quality and engaging personal statements as well as application essays. Our professional academic essay writers are experts in writing 100% original essays according to order specifications. From compositions, creative writing to literary analysis we've got you covered.

professional assignment Help assignment writer


Professional assignment Help

Your routine homework and academic assignments are completed on time and at affordable prices. Submit your assignments and the respective subject matter expert will get it done within no time and painlessly. Better grades will be yours without any stress at all!

research paper writing service english essay writer


Research and Term Papers

Every member of our dynamic essay writing team is an expert in academic research. They are all well versed with APA, MLA, Chicago, Harvard citation formats. Your research paper gets to you fully formatted and ready to be submitted. The research involved in writing your paper is always 100% original. This is part of our commitment to provide you with papers free of plagiarism.

custom writing academic writer

Custom Writing

Custom Writing Services

Our highly experienced business, nursing, and psychology writers are true professionals with vast prowess at delivering outstanding work in a wide range of fields. You dont have to worry about Short deadlines anymore. Just give us the instructions and you'll receive your custom paper ASAP! We have fully qualified, full-pro writers on stand by to assist you.